Frequently Asked Questions

How do I apply my discount code?
To use a discount code, enter it at checkout before finalizing your payment. Make sure you type the code exactly as it appears. If the code does not apply, please review the terms on the offer notification or reach out via the help section on luxe-looking.com for assistance.

Which currencies can I pay in?
We offer payments in multiple major currencies on our site. We continue to work on expanding options to better serve customers in different regions. If you don’t see your preferred currency at checkout, please check the supported options on luxe-looking.com.

When will I receive a refund?
Once we receive and review your returned item, refunds are issued through the original payment method. The timeframe for processing refunds may vary based on return volume and payment provider. You can check the status through your order history on luxe-looking.com.

What should I do if my item is damaged or incorrect?
If you receive an item that is damaged or not what you expected, please upload clear photos and contact customer support through the help center on luxe-looking.com so we can investigate and offer a suitable solution.

Why are prices different on other regional sites?
Pricing may vary between sites that serve different regions due to local tax regulations and other factors. For details, refer to the pricing explanation section on luxe-looking.com.

Can I modify or cancel an order after it’s placed?
Once an order is completed, we are generally unable to change its contents. If you have concerns or special circumstances, contact customer support via luxe-looking.com before the order is processed.

Can I return items in person?
Returns must be processed through the online returns portal linked on luxe-looking.com. In-person drop-offs or exchanges are not available at physical retail locations for online purchases.